Our Payment Policies
Payment in full is required at the time of booking your event with our staffing department. Sweetwater Pools accepts all major credit cards, including MasterCard, Visa, American Express and Discover. We no longer accept checks as a form of payment for pool parties. Our staffing department will take your credit card payment over the phone when they call you to book and confirm your party. Please note that we have a $20 Non Refundable Processing Fee that is charged to every party that is booked.
Please do not give your payment to the lifeguard at the party.
Please feel free to tip your lifeguards if you feel they’ve done a great job.
Our Cancellation Policies
If you are considering cancelling your pool party due to inclement weather, we ask that you give us at least three hours’ notice. Provided that we are given ample notice to contact the lifeguards, you will be refunded for your party. Please note that you will not be refunded the $20 processing fee as it is non-refundable. Please do not assume that your party has been cancelled unless you hear back from someone in the staffing department.
Our Lifeguard Staffing Policies
- Parties of 25 people or less will require a minimum of one lifeguard
- Parties of 26 to 50 people will require a minimum of two lifeguards
- Parties of 51 to 75 people will require a minimum of three lifeguards
- Larger parties will require additional lifeguards.
Ultimately, the staffing director will determine the final number of lifeguards needed. All parties have to include the TOTAL number of attendees for the party (this includes swimmers and non-swimmers). The lifeguards are responsible for anyone on the pool deck/area.
Sweetwater Pools generally supplies additional guards for a party due to unexpected guests. For example, if your party brings 30 extra people to the pool, we want to ensure the safety of all involved. You will still need an additional guard even if most of the attendees are members of the pool.
**Please note if more guests attend the party than what is stated on pool party request form we will charge you or bill your club if an extra guard or supervisor has to be called in. Safety is our number one priority!!!
Our Lifeguard Availability Policies
During the months of May, August and September, while school is in session, Sweetwater Pools cannot guarantee being able to staff all pool parties. Pool parties will be scheduled based on lifeguard availability.
Please note that for insurance reasons, our lifeguards can only guard at the pools we are contracted to manage.