Elevating our services to exceed industry standards
Because we’re locally owned and operated, each member of the Sweetwater Pools family is deeply invested in the community. Your neighborhood pool is our neighborhood pool; your family is our family. Due to our conscientious attitude towards clients, we have been the preferred pool service provider since the day we opened our doors.
| Service | Competitor’s Standard | Sweetwater’s Advantage | Customer’s Benefit |
|---|---|---|---|
| Accessibility | Home office, with limited hours of availability | Available in office or via phone & email 24 hours a day | Quicker issue resolution |
| Full-time staff training | Limited staff CPO certified | All staff CPO certified with a minimum of 30 hours of job specific training | Highly knowledgeable staff creates safer aquatic facilities for patrons |
| Insurance | $1 million general liability; may or may not include professional liability | $10 million professional & general liability insurance | Greater protection for the patrons, board and facility |
| Technology | Limited use of technology | Proprietary software, computerized clock-in & GPS tracking | Allows for a proactive management approach |
| Lifeguard Certification & Safety Audits | Lifeguards certified every 2 years with no safety audits | Lifeguards certified annually & randomly audited by 3rd party | Creates a safer environment for patrons |
| Lifeguard Training | On-site training | General staff meeting, on-site training, regular in-service & one minute audits | Lifeguards more knowledgeable about site specific operations |
| Lifeguard Supervision | Two supervisor visits per week | Minimum of three supervisor visits per week | Greater oversight |
| Service Routing & Cleaning Crews | Random cleaning schedule with one man cleaning crews | Dedicated cleaning schedule with two man cleaning crews | More thorough cleaning and reduced down time |
| Customer Logs | Chemical logs maintained at pool | Chemical & service logs stored at pool and office | Greater access to records if issues arise |
In Partnership with
It’s our mission to provide an atmosphere that is safe, clean, and enjoyable. After all, that’s what your pool is there for – your enjoyment!